That Special Feeling

Promotion is one of the most important aspects at the Quality Inn. Having a hotel in a college town means two things: heavy occupancy and lots of competition.   We always have to be asking ourselves “how can we get people to stay here?”

Fortunately we have a lot to offer! The quality inn has a bar, indoor pool, free breakfast, and a newly remodeled inside.

I work as the front desk manager, so my job is to improve the front desk in ways that make people want to come back. How do I do that, with charm.  At the front desk I try to have our workers pride themselves on outgoing personalities and people skills.  If I can make a guest fee like they really belong, that I have a sincere interest in the quality of their stay, and I want them to stay with us again, chances are they will.

I love meeting new people so the aspect of people skills comes fairly easy to me.  It’s important to make guests feel special.

It’s just a small part of promoting and boosting guest occupancy, but a friendly front desk goes a long way.

Welcome!

The hotel business always proves to be an interesting one. At the Quality Inn, Stillwater, we host an extremely diverse demographic of people. However, the experiences aren’t just limited to the guests.  Our hotel is full of employees who all have their own story.

When introducing the hotel the employees are the most dynamic ingredient.  The hotel is staffed with front desk staff, maintenance workers, housekeepers, cooks, bartenders, event coordinators and managers.  All the different departments we have work together to make our hotel function.

Like all businesses we have problems and drama. Whit such a diverse cast of people working together problems are sure to occur.  It’s an interesting setting when such different classes and types of people work together.

Throughout this blog I want to show you how the inner workings and interaction with guests really happens, describe the interactions that occur with the interesting guests we host, explain the importance of public relations and marketing in the Quality Inn, and share some of my own experiences.